Although he patiently did all that he could do over the phone, my very favorite Genius in all the land lives in another city, so I asked my friend Trish for Tony's telephone number. Because Trish is totally computer savvy and if she likes Tony, then so do I. And then
Tom said that we should try calling the cable company first.
The cable company gave me a new modem, and an amplifier without a crack, and something-or-other kind of cable instead of the wrong kind of cable the last guy used, and suggested that I call customer service to upgrade to turbo something-or-other service, which may or may not cost $13 per month extra. We already know that I handed over my first-born child for good computer service, and that I'm a total poseur at BOSSY's poverty party, so another $13 per month is a no-brainer.
I called customer service to add the turbo something-or-other service.
Customer service told me that I had old codes in my bundles.
I neither paused nor sought clarification. I simply asked what, if anything, needed to be done about the old codes in my bundles.
They told me they could take out the old codes, but with new codes, my bundles would be different.
I neither paused nor sought clarification. I simply asked if there would be any downside to having different bundles.
With different bundles, pricing might change. There was no way to know in advance (really?), but it might go up more than the extra $13 per month. But it might not. No way to know.
And then I got that heady feeling one gets just as she's about to experience the rush of faster internet service. I told them that I was willing to throw caution to the wind! Remove those old codes from my bundles! Let's do this thing!
I could hear the clicking of keys. And then customer service asked me if I wanted to save money and add phone service too. No thanks. I'm happy to pay extra for my current phone service. It always works. More clicking of keys.
Guess what? With those raunchy old codes out of my bundles and the addition of my new turbo-charged internet service, I'm saving $10 per month now.
Turns out I got us hooked up with this turbo something-or-other internet service just in the nick of time.
Laura was apparently getting tired of the slow internet connection too.
I found this note on my desk the night before the cable company came out:
I think she was going to take matters into her own hands.