Do You Have Old Codes in Your Bundles?

I wasn't sure if my router was trying to break up with my modem, or if my modem was throwing hissy fits, or if my router needed steroids, or if I would never be able to flit around the Blogosphere again because all of my whining about our poor internet connectivity was not solving the problem.

Although he patiently did all that he could do over the phone, my very favorite Genius in all the land lives in another city, so I asked my friend Trish for Tony's telephone number. Because Trish is totally computer savvy and if she likes Tony, then so do I. And then in a wee little tirade I told Tom that I was hiring someone to fix this shit once and for all problem.

Tom said that we should try calling the cable company first.

So I was annoyed that "we" meant "me" and why couldn't I just call someone who would actually show up and fix the problem rather than keep me on the phone forever and ever amen plugging and unplugging and resetting and rebooting before they'd set an appointment for three weeks later on Thursday between the hours of 8AM and 6PM did.

The cable company gave me a new modem, and an amplifier without a crack, and something-or-other kind of cable instead of the wrong kind of cable the last guy used, and suggested that I call customer service to upgrade to turbo something-or-other service, which may or may not cost $13 per month extra. We already know that I handed over my first-born child for good computer service, and that I'm a total poseur at BOSSY's poverty party, so another $13 per month is a no-brainer.

I called customer service to add the turbo something-or-other service.

Customer service told me that I had old codes in my bundles.

I neither paused nor sought clarification. I simply asked what, if anything, needed to be done about the old codes in my bundles.

They told me they could take out the old codes, but with new codes, my bundles would be different.

I neither paused nor sought clarification. I simply asked if there would be any downside to having different bundles.

With different bundles, pricing might change. There was no way to know in advance (really?), but it might go up more than the extra $13 per month. But it might not. No way to know.

And then I got that heady feeling one gets just as she's about to experience the rush of faster internet service. I told them that I was willing to throw caution to the wind! Remove those old codes from my bundles! Let's do this thing!

I could hear the clicking of keys. And then customer service asked me if I wanted to save money and add phone service too. No thanks. I'm happy to pay extra for my current phone service. It always works. More clicking of keys.

Guess what? With those raunchy old codes out of my bundles and the addition of my new turbo-charged internet service, I'm saving $10 per month now.

Turns out I got us hooked up with this turbo something-or-other internet service just in the nick of time.

Laura was apparently getting tired of the slow internet connection too.

I found this note on my desk the night before the cable company came out:



I think she was going to take matters into her own hands.